Privacy Policy

Last updated: 18 September 2026

Finally Sorted ("we", "us", "our") is a sole trader business run by Suzanne Strydom, based in the UK. This policy explains what personal data we collect when you visit finallysorted.com or purchase A Lighter Home, A Calmer Mind (or any other Finally Sorted product), why we collect it, and what rights you have over it. It's written to comply with UK GDPR and the Data Protection Act 2018.

Who we are

Finally Sorted, trading as a sole trader (Suzanne Strydom). Email: suzanne@finallysorted.co.uk Website: www.finallysorted.com ICO registration number: [to be added once registered ~ see ico.org.uk]

What personal data we collect

When you purchase or interact with our products, we may collect:

Identity and contact data ~ name and email address, collected when you buy a product or sign up for a free resource
Payment data ~ handled entirely by Kajabi and its payment processor; we do not see or store your full card details ourselves
Transaction data ~ what you purchased, when, and the amount paid
Technical data ~ IP address, browser type, and general usage data collected automatically by Kajabi when you visit or use the site/course platform
Marketing preferences ~ whether you've opted in or out of email updates

Why we collect it (our legal basis)

To fulfil your purchase ~ delivering your course/product, processing payment, providing customer support (legal basis: performance of a contract)
To send you purchase-related communications ~ receipts, access details, updates about the product you bought (legal basis: performance of a contract / legitimate interest)
To send you marketing emails ~ only if you've opted in (legal basis: consent). You can withdraw this at any time via the unsubscribe link in any email
To improve our products and website ~ using aggregated, non-identifying usage data (legal basis: legitimate interest)

We do not sell, rent, or trade your personal data. We share it only with the third-party service providers who help us run the business:

Kajabi ~ our course hosting, checkout, payment, and email platform. Kajabi processes your data on our behalf under its own privacy policy and data processing terms
Payment processors used by Kajabi (e.g. Stripe) ~ to process your payment securely

These providers may store or process data outside the UK/EEA. Where this happens, we rely on providers who maintain appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

How long we keep your data

We keep your data for as long as necessary to provide the product/service, meet our legal and tax obligations (typically 6 years for financial records under UK law), and resolve any disputes. Marketing data is kept until you unsubscribe or ask us to delete it.

Cookies

Our website and course platform (Kajabi) use cookies for essential site functionality, checkout, and basic analytics. You can control cookies through your browser settings.

Analytics and advertising: We don't currently use analytics tools (e.g. Google Analytics) or advertising pixels (e.g. Facebook/Instagram/Google retargeting) beyond what Kajabi provides automatically. If we start using these in future, we'll update this section to name the specific tools, what they collect, and how you can opt out.

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten"), subject to our legal obligations (e.g. financial records)
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw consent to marketing at any time
Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, email suzanne@finallysorted.co.uk.

Children

Our products and website are intended for adults. We do not knowingly collect data from anyone under 18.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date. If a change significantly affects how we use your data, we'll notify you directly where possible.

Contact us

Questions about this policy or your data? Email suzanne@finallysorted.co.uk.